Uganda: IT Assistant

INTERNATIONAL RESCUE COMMITTEE -UGANDA PROGRAM

Vacancy Announcement: February 5, 2018

ORGANISATION DESCRIPTION:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home. The IRC has been working in Uganda since 1998 supporting nationals and refugees and various institutions in the country notably the government, community based organizations, the civil society and the private sector.The current program portfolio in Uganda includes health, peace building, gender-based violence, economic recovery and agribusiness, and children & youth. https://www.rescue.org/country/uganda. IRC has a country office in Kampala, a regional office in Kitgum (and Lamwo), Adjumani, Kiryandongo and Moroto. Given the conflict outbreak in South Sudan, IRC re-opened the Yumbe Field site office to support refugees being settled in Bidibidi, Imvepi and Omugo refugee settlement in Yumbe and Arua Districts respectively.

IRC is currently looking for an enthusiastic, hardworking and self-motivated person to join our team to support the effective delivery of the organization’s mission.

TITLE:

IT Assistant (1 Position)

REPORTS TO:

Field Coordinator

LOCATION:

Kitgum

DEPARTMENT:

Operations

DURATION

11 months

JOB OVERVIEW/SUMMARY

This position will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Kitgum office. The IT Assistant will offer 1^st and selected 2^nd level support to the Country Program IT team and work closely with the IT Manager, and on request with the Field Coordinator and Regional IT Coordinator and all program sectors to ensure proper ICT functioning and support.

SPECIFIC RESPONSIBILITIES:

IT Support - Provide Level 1 and Level 2 Support

· Work with end-users or IT Manager (or Service Desk) on resolving Level 1 issues in Kitgum, Lambro and Palabek

· Resolve or escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT Manager, RITC or management) as necessary.

· Liaise with various in country Internet Service Providers (ISP) for the purpose of improving the connectivity and resolving any breakdown in internet services.

· Ensure that antivirus programs on each machine are updated regularly.

· Work with Helpdesk to create email addresses, update mailing lists, and keep proper tracking of email addresses.

Installation, Configuration and maintenance:

· Offer systems administrative support to the Servers, Windows server 2008 R2 operating system, Domain and essential network services.

· Desktop/laptop hardware and software, and peripherals, using a customized IRC standard Windows 7/10 operating system images.

· Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.

· Provide monitoring reports with information on condition of network and ISPs to the IT Manager to assist with timely upgrades and necessary changes

Maintenance, Repair & Security:

· Perform preventative maintenance on all IRC computers and network resources.

· Ensure that server backup is done on regular basis and that staff are reminded to do back up before their computers are sent out for repairs. Ensure data security backups and protection of the LAN against data corruption.

· Work with the IT Manager to update and maintain network documentation to include but not limited to IP address, Network and Server system access, email creation systems, upgrades and changes to original network, etc.

· Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

· Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

· Provide technical input and support to the Kitgum office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out.

· Any other IT related tasks assigned by the IT Manager or Regional IT team to accomplish the overall organizational goals.

Training, Evaluation, & Testing:

· Provide regular user and support staff training, including training on basic care and maintenance of computers and equipment for users which include training IRC staff and guests on the safe handling and general operation of computers and accessories and ensure that all IRC staff are in compliance with IT policies and procedures

· Research and suggest new technology as required by Regional and HQ IT.

· Prepare and submit regular weekly, monthly and trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.

· Fully understand the IT Ops Scorecard for achieving the IT goals for the FY. Update the Ops scorecard with request from the IT manager from time to time.

IT Asset Management

· Keep an up-to-date ICT asset register by performing monthly asset verifications for all IT assets in the Kitgum, Lamwo and Palabek offices including Software & licenses (Box, WebEx and Cyberoam FWs).

· Create and maintain IRC computer software/hardware inventory ensuring accuracy.

Policies & Protocols:

· Implement available plans for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.

· Implement appropriate protocols for regular maintenance of all IRC computer related equipment.

· Implement local IT Policy for IRC Uganda in coordination with the IT Manager and Regional IT support team.

Confidentiality:

Ensuring the non-disclosure of any information whatsoever relating to the practices and business of IRC acquired in the course of duty, to any other person or organization without authority, except in the normal execution of duty.

Note: -The role of the IT Assistant cannot be limited to the specific duties and tasks detailed herein. The success of the IRC’s humanitarian mission is the highest priority and all issues which arise must be addressed accordingly. Therefore, S/he will be required to manage all unforeseen issues and circumstances and remain flexible to perform any other duties, as and when required.

REQUIREMENTS/ QUALIFICATIONS:

Education

· Bachelor’s degree in Computer Science or an equivalent

· College Degree in Computer Science or equivalent technical work experience.

· CCNA course desired, MCSE or equivalent experience is a plus

Experience

· 3 years of IT Support

· Experience installing, configuring and managing both wired and wireless LAN, and firewalls.

Skills and Abilities

· Computer imaging skills required.

· Outlook experience required.

· Excellent communication and interpersonal skills required.

· Customer/Client service experience

· Able to work independently within a team environment

· Ability to lift and carry 50 pounds from floor to a standard desktop.

· Traits:

o Strong sense of personal integrity.

o Attention to detail.

o Strong supervisory skills.

o Ability to multi-task.

o Team spirit and problem solving abilities.

o Commitment to succeed

o High sense of urgency

o Strong follow-up skills

To Apply:

Send CV and cover letter clearly indicating the position applied for as the subject to: UA-IRCJobs@Rescue.org (The Human Resource and Administration department, International Rescue Committee) Deadline**: COB February 19, 2018**. Only shortlisted candidates will be contacted. Whilst all applications will be assessed strictly on their individual merits, qualified women are especially encouraged to apply. IRC is an equal opportunity Employer. Applications will be reviewed on a rolling basis.

Send CV and cover letter clearly indicating the position applied for as the subject to: UA-IRCJobs@Rescue.org (The Human Resource and Administration department, International Rescue Committee) Deadline**: COB February 19, 2018**. Only shortlisted candidates will be contacted. Whilst all applications will be assessed strictly on their individual merits, qualified women are especially encouraged to apply. IRC is an equal opportunity Employer. Applications will be reviewed on a rolling basis